Get Online and Learn

Helping people in West Lothian gain access to Training and Education

Policies and Procedures

Customer Service Standards

Treat you with respect, courtesy, fairness and good manners
Ensure that a helpful friendly staff member gives their name when they greet you
Answer telephone calls within 3 rings or answer-phone
Return your telephone messages within two working days
Deal with your enquiry within three working days
Give accurate information in an impartial way
Consult and listen to you about the quality of our service to ensure that we meet your needs as we strive for continuous improvements
Deal with your complaint within three working days of receiving it

Providing Feedback

We will provide feedback to our customers here.

We will tell you how we are doing, and what we are doing with your comments and suggestions.

Complaints

In 2009 Community Learning and Development received 10 complaints and so far this year we have received 4. These have all been resolved satisfactorily after investigation and under the Council's policies. We report these complaints on the public part of West Lothian Council Website too. Due to confidentiality more information on complaints is not available.