Policies and Procedures
Customer Service Standards
- Treat you with respect, courtesy, fairness and good manners
- Ensure that a helpful friendly staff member gives their name when they greet you
- Answer telephone calls within 3 rings or answer-phone
- Return your telephone messages within two working days
- Deal with your enquiry within three working days
- Give accurate information in an impartial way
- Consult and listen to you about the quality of our service to ensure that we meet your needs as we strive for continuous improvements
- Deal with your complaint within three working days of receiving it
Providing Feedback
We will provide feedback to our customers here. - DISCUSS WITH DEREK!
We will tell you how we are doing, and what we are doing with your comments and suggestions.
Complaints
In the year 2009 Community Learning And Development received 10 complaints. These have all been resolved satisfactorily after investigation and under the Council appropriate policies. Due to confidentiality more information on complaints is not available.
Downloadable Documents
- CLD Customer Service Standards [pdf-56.5kB]
- Monitor our performance [pdf-35.2kB]
- You Said, We Did? [pdf-74.8kB]
